Our daily, demand-responsive, door to door transport service

For anyone in Bristol unable to access conventional public transport

Our daily demand responsive, door to door transport service

Our city wide Dial-a-Ride service is available to residents of Bristol who are unable to access conventional public transport and operates from Monday to Friday, 9am to 5pm. 

Bus Fares

Fares are charged at a similar rate to conventional public bus services and you can travel free of charge with a Bristol City Council Travelcard (bus pass) just as you would on a conventional bus service - just show your pass to the Driver on each journey.


0-3 Miles

3-6 Miles

Over 6 Miles

Concession No charge No charge No charge
Adult £2.00 £2.50 £3.50
5-15 Years £1.00 £1.25 £1.75
Under 5 Years No charge No charge No charge

Where can I go?

The service is provided from door to door and can be used to travel anywhere in Bristol for any purpose. Our service users regularly request transport to the following popular destinations:

  • Broadmead and the City Centre
  • Local shopping locations
  • Hair salons and complementary health providers
  • Local health centres and GP surgeries
  • Local hospitals
  • Community centres
  • Social and leisure facilities
  • Solicitors, Council offices and other business venues
  • The homes of families and friends
  • Places of worship and funeral locations

When can I travel?

You decide where you want to go, on what day and when. If we can't provide transport to your exact needs, we will discuss alternatives with you to support you with your travel plans.

Our Dial-a-Ride service is very popular and we reserve the right to make best use of the vehicle fleet to allow as many service users to travel as possible.


To join the Dial-a-Ride Service, you will need to complete a simple application form and pay the annual membership fee. You can contact us on 0117 902 0157 or email us at bctoffice@hctgroup.org to request an application pack (office hours 09:00 to 16:00 Monday to Friday).

Alternatively, why not join online today using our online membership form?